An airport transfer can remove a lot of friction from a travel day. The Thriwe service is one of the concierge benefits offered with selected Emirates NBD cards. It can cover an airport pickup or drop within the UAE, subject to the card and booking terms.
This review explains how the benefit works and what the booking process involves. It also shows the pickup setup at Dubai International Airport. The account is based on a completed transfer and the official terms available in October 2026.
Card benefits and service rules can change. Check the current terms for your exact Emirates NBD card before booking.
Thriwe Airport Transfer Emirates NBD Benefit at a Glance
- Best for: Eligible Emirates NBD cardholders with confirmed travel plans
- Service provider: Thriwe
- Booking notice: At least two working days
- Allowance: Usually two or four one way transfers each year, depending on the card
- Key condition: The flight ticket must be bought with the eligible Emirates NBD card
- Coverage: Airport transfers within the published UAE city limits
- Booking portal: Emirates NBD Benefits by Thriwe
What Is the Emirates NBD Airport Transfer Benefit?
Selected Emirates NBD cards include complimentary airport transfers as a concierge benefit. Thriwe operates the booking platform and arranges the service.
The allowance depends on the card. Some cards include two one way transfers per calendar year. Others include four. Emirates NBD keeps a current list of eligible cards on its concierge services page.
A pickup and a later return are counted separately. Each direction uses one transfer from the annual allowance.
Who Can Use the Benefit?
Eligibility is linked to the Emirates NBD card, not simply to having an account with the bank. The number of transfers also changes by card type.
Current eligible products include selected Infinite, Signature, World, World Elite and Platinum cards. Emirates NBD also states that supplementary cardholders can use the applicable concierge benefits.
Visa Flexi cardholders must select airport transfers as one of their chosen premium benefits. That version currently includes two transfers each year.
The safest approach is to check the benefit page after logging in. It should show the allowance attached to the registered card.
How to Book a Thriwe Airport Transfer
Bookings are made through the dedicated Emirates NBD Benefits portal.
- Open the Emirates NBD Benefits by Thriwe portal.
- Register with an email address or sign in.
- Add the eligible Emirates NBD card.
- Select the airport transfer benefit.
- Enter the flight, route, passenger and luggage details.
- Review the request and submit it for processing.
- Save the confirmation for the travel day.
The form asks for the airport, flight details, date, time and pickup address. Review every field before submitting. A small error can affect where the driver waits.
Thriwe then processes the request and sends the booking details. Keep the confirmation available on the travel day.
Emirates NBD asks for at least two working days’ notice. Booking earlier is sensible during busy travel periods. Requests are also subject to availability.
Important Conditions to Check
The air ticket should be purchased with the eligible Emirates NBD card. The same card must be used for any payment connected with the service.
Transfers are generally limited to the published Dubai and Abu Dhabi city areas. Inter emirate journeys are restricted and only apply to certain cards. Confirm the route before relying on the benefit.
The portal may charge for a journey that falls outside the card allowance or service area. Extra services may also cost more. Read the final booking summary before submitting it.
Dubai Airport Pickup
The photographed pickup point was at Level 1, Zone C. The entrance was clearly marked in English and Arabic.
Airport meeting points can vary by terminal and booking. Follow the location in the Thriwe confirmation rather than relying on an older route. Dubai International Airport is large, so allow time to reach the correct zone.
For more information about the airport experience, see our Plaza Premium Lounge DXB Terminal 3 review. Readers using the same bank may also find our Emirates NBD Priority Banking review useful.
The Vehicle and Cabin
The reviewed transfer used a large Audi SUV. Its cabin was clean and spacious, with leather seats and climate controls.
Bottled water was placed in the centre console. The vehicle also had enough room for a comfortable airport journey and normal travel luggage.
Vehicle type is not guaranteed. Thriwe may use a different model or operator for another booking. Choose the correct passenger and luggage details when making the request.
The Transfer Experience
The practical strengths were easy to see. The pickup zone was clear, the cabin was comfortable and the SUV suited an airport journey well.
The service also removes the need to find a taxi queue after landing. That can be helpful after a long flight, especially with luggage.
This is still a third party benefit rather than a bank operated car service. The driver, vehicle and communication can therefore vary. Keep the Thriwe support details close in case the pickup needs attention.
If Dubai is part of a longer Emirates trip, our Emirates Nice to Dubai Economy review covers the flight experience into the city.
What Works Well
- A useful benefit when the annual allowance is included with the card
- A prearranged pickup with the route confirmed before travel
- A comfortable vehicle for the reviewed journey
- A clear airport pickup zone
- Support available through the Thriwe booking platform
Things to Note
- The booking needs advance notice
- The flight must be paid for with the eligible card
- Each one way journey uses one transfer
- Coverage and allowance vary by card
- The exact car model is not guaranteed
- Late changes may be difficult during busy periods
Practical Tips Before Booking
- Check the remaining allowance in the portal first.
- Book more than two working days ahead when possible.
- Enter the flight number exactly as shown on the ticket.
- Confirm the terminal and meeting zone in the final message.
- Add accurate passenger and luggage details.
- Keep the confirmation and support number available offline.
- Allow extra time if the route starts outside the main city area.
Is the Thriwe Airport Transfer Benefit Worth Using?
Yes, if the benefit is already included with the card and the trip meets the rules. A planned airport transfer can be more convenient than arranging a car after arrival.
The value is strongest for cardholders who travel several times each year. It also works well when the route and flight time are fixed in advance.
The main limitation is flexibility. The service is less useful for a last minute booking or an address outside the covered area.
Frequently Asked Questions
Is the Thriwe airport transfer free?
It is complimentary within the allowance on an eligible Emirates NBD card. A charge may apply outside the allowance or published service conditions.
How many transfers are included?
Most eligible cards currently include two or four one way transfers per calendar year. Check the official list for the exact card allowance.
How early should the transfer be booked?
Emirates NBD requires at least two working days’ notice. Earlier booking gives more room for confirmation and changes.
Does a return journey count as one transfer?
No. Each one way pickup or drop counts as one transfer. A return trip normally uses two benefits.
Must the flight be paid for with the Emirates NBD card?
Yes. The published terms require the travel ticket to be purchased with the eligible card.
Can a supplementary cardholder book?
Emirates NBD states that supplementary cardholders receive the same applicable concierge benefits as the primary cardholder.
Who should be contacted if there is a problem?
The Thriwe booking portal lists support on +971 4 556 9400 and customer.care@thriwe.com.
The Brief Review Verdict
The Thriwe airport transfer is a practical Emirates NBD card benefit. The booking rules require some planning, but the service can make an airport journey easier.
The reviewed pickup had a clear meeting zone and a comfortable Audi SUV. The benefit is most useful when the route is covered and the annual allowance is still available.
Check the latest card terms, book early and keep the confirmation close. With those steps covered, this can be one of the more useful travel benefits on an eligible Emirates NBD card.
Review Thriwe Airport Transfer Emirates NBD Benefit – Photos
